1. Get in touch
Privacy & your data
Access, correction, or portability requests. Put "Privacy" in the subject.
Email the privacy inboxDelete your account
Self-serve form — no app install and no sign-in required.
Open the deletion formSecurity disclosure
Found a vulnerability? Please report it privately first — see section 4.
Report a security issueWrite in English or বাংলা — both are read. Including your device model and Android or iOS version in the first message usually saves a round trip.
2. Common questions
Is MoneyMate free?
Yes. The edition on Google Play is free to download and use, with no advertising and no paywalled core features. You may see an invitation to donate; it is voluntary and unlocks nothing, because there is nothing locked.
Do I need an account to use MoneyMate?
No. MoneyMate is designed to be fully usable with no account and no internet connection, forever. You only need an account if you want your data to sync across devices or to survive losing your phone.
Does MoneyMate connect to my bank account?
No — and this is deliberate. There is no open-banking integration, no card linking, no SMS reading, and no screen scraping. MoneyMate cannot see your real balance and cannot move money. Every figure in the app is one you typed.
I lost my phone. Can I get my data back?
Only if you had turned on a sync mode. With a MoneyMate account or Google Sheets sync, sign in on the new phone and your records come back.
In local-only mode, no. The data lived only on that device and we hold no copy — that is the trade-off the mode exists to make. If this worries you, switch to a sync mode in Settings, or export PDF reports regularly.
Why is my data not syncing?
Usually one of three things: you are offline, no sync mode is switched on in Settings, or your session expired and you need to sign in again. MoneyMate queues changes while offline and sends them automatically when the connection returns, so nothing is lost in the meantime. You can force a run with Sync Now in Settings — see the troubleshooting steps below.
How do I delete my MoneyMate account and data?
Use Settings → Close account inside the app, or submit the form on the delete your data page if you can no longer sign in. Requests are completed within 30 days and cost nothing. In local-only mode, uninstalling the app already removes everything, because no copy was ever sent to us.
Which languages and currencies does MoneyMate support?
The interface is available in English, বাংলা (Bengali), العربية (Arabic), हिन्दी (Hindi), and Türkçe — with proper right-to-left layout for Arabic. Amounts and dates are formatted to the currency and locale you choose in Settings, with ৳ BDT and lakh-crore grouping as the default.
Does MoneyMate show ads or track me?
No ads anywhere, and no tracking inside the app: there is no advertising SDK, no analytics SDK, no crash reporter, and no advertising identifier in it. We genuinely do not know which screens you open. This website does use Google Analytics to count visitors, which you can block without breaking anything. Full detail is in the Privacy Policy.
Can I use MoneyMate on more than one device?
Yes, with a MoneyMate account. Sign in on each device and your records sync. If the same record is edited in two places while offline, the most recent edit wins, and the app tells you when something was updated by a sync.
How do I export my MoneyMate data?
Use the PDF export in the Reports section for a shareable statement. For raw, reusable data, turn on Google Sheets sync — everything lands in a spreadsheet in your own Drive that you can download, filter, or feed into anything else.
3. Troubleshooting
Sync is not working
- Check you are actually online — MoneyMate queues changes offline and looks fine while doing it.
- Open Settings → Storage & sync and confirm a sync mode is selected.
- Confirm you are still signed in. If your session expired, sign in again.
- Tap Sync Now to force the queue to run rather than waiting for the background pass.
- Still stuck? Email us and mention roughly how many entries are waiting.
Google Sheets sync stopped
The usual cause is a revoked or expired Google permission. Sign out of Google in Settings and connect again. If you deleted or renamed the MoneyMate spreadsheet in Drive, reconnecting creates a fresh one.
I cannot sign in
Make sure you are using the same method you originally signed up with — an account created with Google will not accept an email-and-password login. If you are stuck in a loop where the app says you are signed in but no data appears, sign out fully and back in; that re-establishes the session cleanly.
In local-only mode, signing out wipes the on-device database, because there is no cloud copy — it is the same action as closing your account. Do not use it to troubleshoot. Export a PDF first if you are unsure.
Home-screen widgets show stale numbers
Widgets refresh on a background schedule set by the operating system, which delays them to save battery. Opening the app forces an immediate refresh. If widgets never update, check that battery optimisation is not restricting MoneyMate's background activity in your system settings.
The app is in the wrong language
MoneyMate follows your device language by default. Override it in Settings → Language & region.
4. Reporting a security issue
If you have found a vulnerability, please report it privately to contact@texion.tech before disclosing it publicly, and give us a reasonable window to fix it.
Useful things to include:
- what the issue is and what an attacker could achieve with it;
- steps to reproduce, ideally minimal;
- the app version, platform, and any relevant endpoint.
We will acknowledge your report, keep you updated, and credit you when the fix ships if you would like that. Please do not access, modify, or destroy other people's data while testing, and please do not run denial-of-service or automated scanning against our servers.
5. Writing a bug report we can act on
Support is one person, so a precise report is the difference between a fix this week and a long back-and-forth. The most useful ones include:
- What you expected versus what happened.
- The exact steps to make it happen again.
- Device and OS version — for example "Galaxy A15, Android 14".
- App version, from the bottom of the Settings screen.
- Your storage mode — local only, Google Sheet, account, or full sync.
- A screenshot, with any amounts blurred if you would rather not share them. We do not need your real numbers to fix a layout bug.
Please never send us your password, PIN, or any authentication token. We will never ask for them.
6. Legal & data requests
- Privacy Policy — what data exists, where it lives, and your rights over it.
- Terms of Service — the agreement between you and us.
- Delete your account & data — self-serve, no app required.
For access, correction, or portability requests, email us with "Privacy" in the subject line. We respond within 30 days, and normally within a few days.