Delete your account & data

You can remove your MoneyMate account and everything synced to it. Do it from inside the app, or submit the form below — you do not need the app installed to make a request.

Completed within: 30 days Cost: free App required: no

1. Delete from inside the app

The fastest route, if you still have MoneyMate installed and can sign in:

  1. Open MoneyMate and go to Settings.
  2. Scroll to the bottom and choose Close account (or Sign out, in local-only mode).
  3. Confirm the warning. Your on-device database is wiped immediately.

If you also had a MoneyMate account with sync enabled, use the form below afterwards so the server-side copy is erased too. If you were in local-only mode, you are already done — there was never a server copy.

2. Request deletion on the web

Use this if you have uninstalled the app, cannot sign in, or simply prefer to ask us directly. Enter the email address associated with your MoneyMate account.

This cannot be undone

Deletion is permanent. Once completed, your transactions, categories, budgets and recurring rules cannot be recovered by you or by us. If you want a copy first, export a PDF report from the app or open your Google Sheet before submitting.

Use the same address you sign in with. If you signed in with Google, that is your Google address.

Not required, and it will not slow anything down. If something about the app pushed you away, we would genuinely like to know.

Prefer email? Write to contact@texion.tech from the address on your account, with "Account deletion request" in the subject. That works exactly as well.

3. What gets deleted

Data Deleted? Notes
Transactions, lends & debts Yes Every synced record, permanently.
Categories, budgets, recurring rules Yes Including anything you customised.
Account profile Yes Email, display name, avatar reference and preferences. (Kept if you chose "just my financial records".)
Sign-in sessions Yes All devices are signed out.
Data on your own phone Not by us We cannot reach it. Delete it with the in-app option, or by uninstalling the app.
Your Google Sheet Not by us It lives in your Drive and belongs to you — see below.
Record of this request Retained 12 months Your email address, the date, and the outcome — kept so we can prove we honoured the request. It contains none of your financial data.

Encrypted backups are purged on their normal rotation, within 90 days at the outside. They are never restored into live service after a deletion.

4. If you used Google Sheets sync

Your MoneyMate spreadsheet was created in your Google Drive, under your account. We have no ability to delete it, and would not want that ability. To remove it:

  1. Open Google Drive and delete the MoneyMate spreadsheet, then empty your Drive trash.
  2. Revoke MoneyMate's access at your Google account permissions page.

5. What happens after you submit

  1. Immediately — you get a reference number on screen. Keep it if you want to follow up.
  2. Within a few days — we email the address you gave to confirm the request really came from the account holder. We do this deliberately: without it, anyone who knew your email could delete your data.
  3. Once confirmed — we erase the data and email you to confirm it is done.
  4. Within 30 days — the outer limit for the whole process, in line with the GDPR and our Privacy Policy. It is usually much faster.

If you have not heard from us within 7 days, please check your spam folder and then email contact@texion.tech — do not assume the request was lost, but do chase us.

6. If you never created an account

In local-only mode there is nothing here for us to delete. Your data was only ever on your phone — no account, no server copy. Uninstalling the app, or using Settings → Close account, removes it completely and permanently.

You are welcome to submit the form anyway if you would like written confirmation; we will reply and tell you what we hold, which will be nothing.